BMW warrants all merchandise to be free from defects for a period of 24 months/ 24,000 miles (whichever occurs first), or expressed manufacturers warranty, whichever is greater. BMW will not guarantee parts which became defective due to improper installation or if they are used in any other manner not intended by the manufacturer. The warranty period begins from the date the product is purchased by the customer. New Century BMW does not cover labor costs for removal or damage resulting from delay or loss of use in service or repair for incidental or consequential damages arising from defective product.
If for any reason you are unsatisfied with your purchase from New Century BMW, we will be more than happy to exchange your product. Refunds and exchanges are issued during the 30 days following the date of shipment. Shipping charges are non-refundable. Buyer pays return shipping cost. No return on Electrical Parts.
1. Send us an email regarding the problem and your item number
2. Return authorization will be issued upon the approval of return.
3. Please include print of the return authorization email and item/s to the following address:
4. 10% restock fee may apply.
New Century BMW
1139 West Main Street
Alhambra, CA 91801
If you need to cancel an order, call our friendly customer service specialists at
626-943-4611 and they will be happy to assist you with your request if it is still possible to cancel the purchase. If your order has already completed processing for shipment, we will be happy to issue a Return Authorization for you to send back your order once it's delivered. Please don't refuse delivery of your shipment, as this will result in a $5 shipping and handling fee.
As California seller, we are responsible for collecting sale tax for sales delivered in California. Sales tax applies to when and where the delivery of sales took place. In Los Angeles County, where we are engaged in business, we must collect the statewide tax rate plus any district taxes. If buyer are outside of Los Angeles County district where product is being sent by common carrier, we charge the statewide rate of 7.25% and the buyer must pay the difference in the form of use tax when filing tax.